Privacy Policy

1. Introduction

QuantumArboreum B.V. ("we", "our", or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website quantumarboreum.pro or use our property services.

We are the data controller responsible for your personal data. Our registered office is located at Dorpsstraat 225, 5018 AU Tilburg, North Brabant, Netherlands (Registration Number: NL56473821).

2. Data Collection

We collect information about you in various ways when you use our services. The data we collect may include personal information that can identify you, as well as anonymous usage information. Data collection occurs through the following methods:

• Information you provide directly: When you contact us, fill out forms, request services, or communicate with us via email or phone
• Property-related information: Details about properties you wish to buy, sell, rent, or manage
• Financial information: Information relevant to property transactions and valuations
• Communication records: Records of our correspondence and interactions with you
• Website usage data: Information about how you use our website, including IP addresses, browser types, and pages visited
• Cookies and tracking technologies: Data collected through cookies, web beacons, and similar technologies

3. How We Use Your Information

We use the information we collect about you for various purposes. How we use your information depends on the services you use and your preferences. We use your data to provide, maintain, and improve our property services, and we may use your information for the following purposes:

• To provide and deliver our property services, including sales, management, valuations, and advisory services
• To process transactions and manage property-related documentation
• To communicate with you about our services, appointments, and important updates
• To respond to your enquiries, requests, and provide customer support
• To improve our website functionality and user experience
• To comply with legal obligations and regulatory requirements
• To protect our rights and prevent fraud or misuse of our services
• For marketing purposes, where you have provided consent or where legally permitted

4. Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use and how to manage them, please refer to our Cookie Policy.

5. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this Privacy Policy. We may share your information in the following circumstances:

• Service providers: With trusted third-party service providers who assist us in operating our business
• Legal requirements: When required by law, regulation, or legal process
• Property transactions: With relevant parties involved in property transactions (buyers, sellers, legal representatives)
• Professional advisers: With lawyers, accountants, and other professional advisers
• Business transfers: In connection with any merger, sale of assets, or acquisition of our business

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Data retention periods vary depending on the type of information and the purpose for which it was collected:

• Client records: Retained for the duration of our business relationship and for 7 years thereafter for legal and regulatory compliance
• Transaction records: Retained for 7 years following completion of property transactions
• Marketing communications: Until you unsubscribe or withdraw consent
• Website analytics: Typically retained for 26 months
• CCTV and security footage: Retained for 30 days unless required for investigation purposes

7. Your Rights

Under the General Data Protection Regulation (GDPR) and other applicable privacy laws, you have certain rights regarding your personal data. Your rights include, but are not limited to:

• Right of access: Request copies of your personal data
• Right to rectification: Request correction of inaccurate or incomplete data
• Right to erasure: Request deletion of your personal data in certain circumstances
• Right to restrict processing: Request limitation of how we process your data
• Right to data portability: Request transfer of your data to another organisation
• Right to object: Object to processing of your data for certain purposes
• Right to withdraw consent: Withdraw consent for processing based on consent

To exercise any of these rights, please contact us using the contact information provided below.

8. Data Security

We implement appropriate technical and organisational security measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure servers, access controls, and regular security assessments. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your personal data outside the EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses or adequacy decisions by the European Commission.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated Privacy Policy on our website and updating the "Last updated" date at the top of this policy.

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the following information:

You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens) if you believe we have not handled your personal data in accordance with applicable law.